MARTA’s Annual Customer Charter

During Customer Service Week, MARTA General Manager and CEO Collie Greenwood released a list of customer commitments MARTA is making to improve the overall experience for current and future riders.  

MARTA Is Making This Commitment 

Throughout FY24, MARTA will be improving service with new bus shelters and amenities and by providing more reliable, real-time bus and rail arrival information. The Authority will also enhance the customer experience with improved platform lighting and a new Station Soccer field at East Lake Station.

The Customer Charter is shown below. MARTA will refer to this throughout the year to gauge the progress being made on these service, experience, and expansion improvements for our customers.

  AnnualCharter Infographic for CX - Landing Page 800 x 533 (1)

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